Tayo Aderinokun

Barely two weeks after the bank received the 2008 Deal of the Year Award for Nigeria from the Banker: Financial Times, Guaranty Trust Bank on Saturday, August 16, 2008 mounted the rostrum yet again to receive an award for emerging the 2008 Best Bank in Mobile Banking at the Nigerian Telecom Awards. Guaranty Trust Bank finished ahead of First Inland Bank and Diamond Bank.

The award was in recognition of the bank’s innovative alternative service delivery channels - GeNs and GTConnect. Customers are kept abreast of transactions on their account(s) through GeNs while GTConnect; Nigeria’s first fully interactive contact centre allows customers of the bank conduct virtually all banking transactions; anywhere and anytime.
The Nigerian Telecom Awards is an annual event; organized by Logica Telecom Awards Limited, to recognize and celebrate excellence in service delivery on banking transactions via the mobile network and the criteria for deciding the winner of this award are the spread of transaction and transaction notification. The Award is yet another attestation to the fact that Guaranty Trust Bank is not resting on its oars in striving to be the best at what it does; even amidst several awards, accolades and recognitions.

Mr. Isa Omagu, Group Head, Telecommunications, while receiving the award on behalf of the bank stated, “… it is our commitment to customer centric banking that has pioneered the introduction of GeNs and GTConnect into the Nigerian banking menu list.”

The Guaranty Trust Bank’s awards and recognitions cabinet has continued to struggle for space to accommodate its ever growing list of laurels. The bank was voted the Most Respected Financial Institution by PriceWaterhouseCoopers; Bank of the Year, Best Bank in Corporate Governance, Best Bank for Brand Development and the Most Customer Friendly Bank in Nigeria by Vanguard Newspapers; as well as Bank of the Year and Brand of the Year by Thisday Newspapers.

This ever growing list of achievements serve to bolster the bank’s reputation as one of Nigeria’s most profitable and fastest growing banks and reinforces the AA- (double A minus) by Fitch; and BB- (double B minus) by Standard & Poor’s, the best ratings assigned by the two international rating agencies to any Nigerian or West African-based bank. Remarkably, the Standard & Poor’s rating is the same as Nigeria’s sovereign rating.

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